Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Introduction
aureliosynex ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at aureliosynex.com or use our educational services focused on understanding economic indicators.
This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for our educational programs or courses
- Subscribe to our newsletter or educational updates
- Contact us through our website forms or email
- Participate in surveys or feedback sessions
- Create an account on our learning platform
| Data Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address | Communication, course delivery, account management |
| Educational Information | Learning progress, course preferences, assessment results | Personalized learning experience, progress tracking |
| Payment Information | Billing address, payment method details | Processing course payments and transactions |
Technical Information
When you visit our website, we automatically collect certain technical information including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and click patterns
- Referring website and search terms used
- Device information and screen resolution
How We Use Your Information
We use the information we collect for legitimate business purposes including:
Educational Services
- Providing access to our economic indicators courses and materials
- Tracking your learning progress and course completion
- Offering personalized learning recommendations
- Sending course updates, reminders, and educational content
- Issuing certificates of completion when applicable
Communication and Support
- Responding to your inquiries and providing customer support
- Sending important updates about our services or policies
- Providing technical support for our learning platform
- Notifying you about new courses or educational opportunities
Marketing Communications: We will only send you marketing emails if you have explicitly opted in to receive them. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website and delivering our educational services. These providers include:
- Learning management system providers for course delivery
- Email service providers for communications
- Payment processors for handling transactions securely
- Web hosting and cloud storage providers
- Analytics services to improve our website performance
All service providers are contractually bound to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by Australian law or when we believe disclosure is necessary to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Protect the rights and safety of our users
- Investigate potential violations of our terms of service
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this information within 30 days of your request, subject to identity verification.
Correct Your Information
If you believe any information we have about you is incorrect or incomplete, you can request that we update or correct it. We'll make reasonable efforts to verify and correct the information.
Delete Your Information
You can request that we delete your personal information, subject to certain legal and contractual obligations. We may need to retain some information for record-keeping purposes.
Restrict Processing
You can request that we limit how we use your information, particularly for marketing purposes. We'll honor these restrictions while maintaining essential service functionality.
Data Portability
You can request a copy of your information in a structured, commonly used format that allows you to transfer it to another service provider if desired.
Withdraw Consent
Where we rely on your consent to process information, you can withdraw that consent at any time. This won't affect processing that occurred before you withdrew consent.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
We take the security of your personal information seriously and have implemented comprehensive measures to protect it:
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Secure, encrypted storage of all personal information
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems to prevent unauthorized access
- Regular software updates and security patches
Access Controls
- Limited access to personal information on a need-to-know basis
- Multi-factor authentication for staff accessing sensitive data
- Regular training for employees on privacy and security practices
- Background checks for personnel with access to personal information
Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a serious threat to your privacy, we will notify you and relevant authorities as required by Australian law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
| Information Type | Retention Period | Reason |
|---|---|---|
| Course enrollment data | 7 years after course completion | Educational records and certification verification |
| Payment information | 7 years from transaction date | Tax and accounting requirements |
| Marketing communications | Until unsubscription + 2 years | Preference management and compliance |
| Website analytics | 26 months | Website improvement and user experience |
| Support inquiries | 3 years from resolution | Service improvement and quality assurance |
When information is no longer needed, we securely delete or anonymize it according to our data destruction procedures. You can request earlier deletion of your information, subject to our legal and contractual obligations.
International Data Transfers
Your personal information is primarily stored and processed within Australia. However, some of our service providers may be located overseas, including in:
- United States (cloud hosting and analytics services)
- European Union (email service providers)
- Singapore (content delivery networks)
When we transfer information overseas, we ensure appropriate safeguards are in place, including contractual protections and verification that the recipient country has adequate privacy laws or other suitable safeguards.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze how our site is used.
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality, such as login sessions and security features
- Analytics Cookies: Help us understand how visitors use our website to improve performance
- Functional Cookies: Remember your preferences and settings for a better user experience
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (only with consent)
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Our website includes a cookie consent banner where you can manage your preferences for non-essential cookies.
Children's Privacy
Our educational services are designed for adult learners and we do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete such information from our records.
For users between 13 and 18 years of age, we require parental or guardian consent before collecting any personal information. We encourage parents to talk with their children about online safety and privacy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will:
- Post the updated policy on our website with a new "Last Updated" date
- Send email notification to registered users about material changes
- Provide a summary of key changes on our website
- Allow a reasonable period for you to review the changes before they take effect
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Privacy Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first so we can address your concerns directly. We take all privacy complaints seriously and will investigate them promptly.
Our Complaints Process
- Submit your complaint in writing via email or postal mail
- We'll acknowledge your complaint within 5 business days
- We'll investigate and respond with our findings within 30 days
- If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC)
You also have the right to lodge a complaint directly with the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us:
13/397 Smith St, Fitzroy VIC 3065, Australia
We're committed to protecting your privacy and will respond to your inquiry within 2 business days.